➡️ Rayobyte Proxy FAQ

This FAQ answers the most common questions across all Rayobyte proxy services, including Static Proxies, Rotating Proxies, Residential Proxies, and Web Unblocker.

For step-by-step setup, billing, and troubleshooting guides, we link to dedicated Knowledge Base articles where applicable.

➡️ What proxy services does Rayobyte offer?

  • Static Proxies
    • ✔ Dedicated Datacenter (DC)
    • ✔ Semi-Dedicated Datacenter
    • ✔ Static ISP
    • ✔ Semi-ISP
    • ✔ Port-Based Rotating Proxies (legacy static tunnel)
  • Rotating Proxies
    • ✔ Rotating Datacenter (DC)
    • ✔ Rotating ISP
    • ✔ Rotating Residential
  • Web Unblocker
    • ✔ Fully managed rotating proxy solution

➡️ Quick guide: proxy types & best use cases

  • Dedicated / ISP / Semi-ISP (Static) – account-based workflows, logins, long sessions
  • Semi-Dedicated – SEO tools, browsing, light automation
  • Port-Based Rotating (legacy rotation with static tunnel IPs) – high-volume scraping
  • Rotating DC – high-volume scraping and crawling
  • Rotating ISP – higher-trust rotation for sensitive targets
  • Residential – large-scale scraping with real residential IPs
  • Web Unblocker – hardest-to-access sites with minimal configuration

➡️ What is the difference between static and rotating proxies?

✔ Static Proxies

  • ✔ IP address remains the same
  • ✔ Best for sessions, logins, and account management
  • ✔ Includes Dedicated, Semi-Dedicated, ISP, Semi-ISP, and Port-Based Rotating proxies

✔ Rotating Proxies

  • ✔ Public IP changes automatically
  • ✔ Rotation per request, session, or timed interval
  • ✔ Best for scraping, crawling, and automation

➡️ How does authorization work?

  • Static Proxies
    • ✔ IP authorization
    • ✔ Username/password authorization
  • Port-Based Rotating Proxies
    • ✔ IP authorization only
  • Residential Proxies
    • ✔ Username/password by default
    • ✔ IP authorization supported
  • Rotating DC, Rotating ISP, Web Unblocker
    • ✔ Username/password only

Full guide: How do I authorize my proxies? 

➡️ Do your proxies support SOCKS?

  • ✔ Dedicated, Semi-Dedicated, ISP, and Semi-ISP proxies support SOCKS
  • ✔ SOCKS is supported on static proxies only
  • ✔ Rotating proxies, Residential proxies, and Web Unblocker do not support SOCKS

✔ How do I use the SOCKS protocol?

  • ✔ SOCKS via IP authorization uses port 1080
  • ✔ SOCKS via username/password uses port 1081

Detailed guide: How do I use the SOCKS protocol? 

➡️ How do locations work?

✔ Static Proxies

  • ✔ Country and City-level locations
  • ✔ Locations selected in the dashboard
  • ✔ Availability depends on inventory

✔ Residential Proxies

  • ✔ Pool-based IP allocation
  • ✔ Country, Region, and City-level targeting
  • ✔ Availability depends on inventory

✔ Rotating & Advanced Proxy Services

  • ✔ Pool-based IP allocation
  • ✔ No City-level targeting
  • ✔ Rotating DC and Rotating ISP support US-only country targeting
  • ✔ Default routing uses global pools

➡️ Why is my proxy not showing the correct location?

IP geolocation databases are maintained by third parties and may not update in real time. While Rayobyte assigns proxies to the correct country or city, some lookup sites may show outdated or incorrect data.

If location accuracy is critical, we recommend checking multiple providers (e.g., MaxMind, IPinfo). If the proxy is unsuitable, eligible static proxies can be replaced.

Detailed guide: Why is my proxy not showing the proper location information?

➡️ Why are my proxies not showing in my dashboard or appearing blank?

This applies to static proxy services. Proxies may appear blank if:

  • ✔ Locations are not yet assigned
  • ✔ Inventory is still provisioning
  • ✔ The dashboard has not refreshed

Setting locations to Mixed typically resolves this. If proxies remain blank after 30 minutes, contact support.

Detailed guide: Why are my proxies not showing in my dashboard or are blank?

➡️ How do I replace proxies?

Some proxies may become blocked due to target-site restrictions. Eligible static proxy services include replacement credits per billing cycle.

  • ✔ Replacements are managed in the Proxy Dashboard
  • ✔ Each replacement consumes one credit
  • ✔ Credits reset each billing cycle

Detailed guide: How do I replace proxies?

➡️ How do I upgrade or downgrade my proxies?

Upgrades and downgrades can be performed directly from the Proxy Dashboard.

  • ✔ Upgrades take effect immediately after payment
  • ✔ Downgrades apply at the end of the billing cycle
  • ✔ Minimum package sizes apply

Detailed guide: How do I upgrade/downgrade my proxies?

➡️ What subscription plans are available?

  • Static Proxies & Port-Based Rotating Proxies
    • ✔ Monthly
    • ✔ Quarterly
    • ✔ Semi-Annual
    • ✔ Annual
  • Residential & Other Rotating Proxies
    • ✔ Sold by bandwidth usage
    • ✔ No fixed monthly proxy count

Static proxy plans renew on the selected billing cycle unless canceled in advance. Bandwidth-based rotating services deduct usage until the purchased balance is consumed.

➡️ Do you offer discounts?

  • ✔ Volume-based discounts
    • The larger the proxy package or bandwidth purchase, the lower the per-unit cost
    • Applies to both static and rotating proxy services
  • ✔ Long-term billing discounts (Static Proxies)
    • Additional discounts are applied for:
    • Quarterly, Semi-Annual, and Annual billing cycles
    • Lower effective monthly cost compared to month-to-month plans

Discounts are applied automatically during checkout based on the selected plan size and billing duration.

➡️ Do you offer free trials or test periods?

  • Static Proxies
    • ✔ 2-day money-back guarantee for Datacenter proxies
    • ✔ Limited trials available upon request
  • Rotating Proxies & Web Unblocker
    • ✔ Limited trials available upon request for all rotating services

➡️ Does Rayobyte process refunds?

Rayobyte does not guarantee refunds for lack of usage or dissatisfaction.

  • ✔ 2-day money-back guarantee applies to Datacenter proxies only
  • ✔ Requests must be submitted within the guarantee period
  • ✔ Refund policies are governed by our TOS and AUP

➡️ How do cancellations work?

For static proxies and port-based rotating proxies, cancellations can be requested ahead of time to prevent automatic renewal.

Detailed guide: How do I cancel my proxies? 

➡️ What payment methods do you accept?

  • ✔ Credit / Debit Cards
  • ✔ PayPal
  • ✔ Google Pay
  • ✔ Apple Pay

Note: Google Pay and Apple Pay are not available for Residential proxies.

➡️ Do you offer reseller options?

Rayobyte offers a reseller program designed to get you started without complex infrastructure or high upfront costs.

More information: Rayobyte Reseller Program 

➡️ Need Help?

If you’re unsure which proxy service fits your workflow, or need help with setup, billing, or troubleshooting, our support team is happy to assist.

We’ll help you choose the right solution based on performance, target requirements, and scale.