TABLE OF CONTENTS




Getting Started FAQ


What are the minimum requirements to get started?


Here is how the onboarding process looks:


  1. Test our proxies

    1. First, we require all resellers to test our proxies to ensure they meet your requirements. We will setup a free trial for you to test on the target websites that your customers typically use the proxies for, or you may give the proxies to some of your customers to test and report back to you.

  2. Sign Contract

    1. You will sign this contract that asks for you to enter what Product, Qty, and Preferred Delivery Date that you want.

    2. You are required to purchase a minimum of $250/mo in proxies that will be deducted from your balance (below).

  3. Pay $1000 Credit Deposit

    1. Our reseller ecosystem runs on a balance of credits that are consumed as you purchase proxies. We require a minimum starting balance of $1000 which will be applied to your purchased proxies when we deliver them on your Preferred Delivery Date.

  4. Proxies are delivered, billing starts!

    1. As soon as your first order of proxies are delivered, we will begin billing for the proxies as the Reseller Platform fee.





Billing FAQ


What discounts do I receive as a reseller? What is the pricing structure?


All resellers are given a 10% discount on all of our products as shown on our website. Your opportunity for greater discounts can be reached as you sell more proxies when you enter the larger tiers in our packages.


For example:


  • 100 US Data Center Proxies:  

  • 500 UK ISP Proxies

    • $2400/mo (public pricing) minus 10% ($240/mo) = your price of $2160/mo

  • 700 GB of Residential Proxy Traffic

    • $2800 (one-time, non-expiringpublic pricing) minus 10% ($280/mo) = your price of $2520

      • Note: these GB do NOT expire. You can use them over any period of time that you want, therefore it is recommended that you consider purchasing larger amounts of bandwidth up front to reach a higher discount tier.



Are there any other fees I should be aware of?


There are two other fees that you will need to be aware of:


  1. Reseller Platform Fee:   $100/mo

    1. This is a flat fee to gain access to our reseller dashboard and API

  2. Bandwidth for static IPs:   $30 per 10TB overage fees

    1. You are given 300GB of data for every static proxy you purchase. For example, if you purchase 500 data center proxies, you would be allowed 150 TB of data across all of the IPs. If you go over 150 TB, you will be billed in $30 increments for every 10TB over. 

    2. The same applies for ISP proxies (which are considered ‘static’ IPs, too). Residential proxies are billed on a per-GB basis and this does not apply there.



How and when am I billed?


There are two billing models to be aware of when reselling:



Static IPs (data center and ISP proxies)


For any data center or ISP proxy reselling, the reseller must purchase the IPs they want to resell up front, on a 30-day period. You can upgrade as you need in a given month, but you cannot downgrade until the IP reaches the end of the billing period. We apply this same logic for all of our non-reselling customers, too.


The reason for such logic is that we have to make 1+ month commitments to the upstream providers we lease wholesale IPs from, and so we must bill our resellers in the same way otherwise the relationship wouldn’t be apples-to-apples.


For example:


You have a customer that reaches out that wishes to purchase 100 proxies from you, and you will charge them $200/mo. You write to us and indicate that you need 100 proxies to sell, to which we deliver them and start your 30-day billing.


However, if the customer on day 3 says: “Your proxies are banned on my target website. I want a refund.”, it is on you to handle the refund according to your refund policies. Rayobyte is not liable for such circumstances, and you are still left to pay for the remaining days of the 100 IPs


If you decide to refund said customer in the above example, you would be able to sell those IPs to a different customer, though. Our API allows you to manipulate the authorizations on any proxy IPs, so in the above scenario you would likely do the following:


  1. Refund customer their money

  2. Call our API to remove their authorizations so they cannot use the proxies again

  3. Sell those 100 IPs to the next customer that purchases from you



Therefore, we strongly encourage resellers to take into account “overhead inventory” in your COGS (Cost of Goods Sold) for two common cases:


  1. Refunds:  

    1. A customer may test your proxies and determine the proxies do not work well for their use case (IP is banned on the target website is the most common). In this case the customer would ask for a refund. At Rayobyte we work with the customer first to try and find IPs that do work for them (different subnets, different ASN, etc), and if they still are not able to work with their use case, then we will refund them. In this case, you will have unused inventory and cannot return those IPs to Rayobyte.

  2. Chargebacks:  

    1. When a customer files a chargeback. Similar case to the above.


As a general rule of thumb, at Rayobyte we have around 10-20% of additional inventory at any moment in time. If you are just starting out, that percentage may be larger, but over time you will be able to drive more efficiencies in your costs and overhead. Keep in mind that overhead inventory isn’t always a bad thing either:  by having more IPs available, you can do more of the following:


  1. Give away free trials to your customers. At Rayobyte we offer a 7-day money-back guarantee. Since we have this overhead inventory already, it really isn’t an additional cost for us to offer this.

  2. You can help customers find the IPs that work best for them (as mentioned in the Refunds section above). The larger your overall IP pool is, the more diversity you will have to assign to your customers, and thus the more likely you are to provide them with IPs that will satisfy their needs.




Residential Proxies


Residential proxies are billed on a “per-GB” (usage) model. This means that every GB your customer consumes, it will be billed for.


The way it works is that you will prepay for the amount of GB that you want (see Pricing section above). After you have prepaid for your GB balance, you can then assign GB to your individual customers. This will reduce your total GB balance regardless if your customer has consumed their GB or not. If a customer requests a refund or chargeback, you can reclaim any unused GB they had in their account and return that back to your balance, however any used GB is something that you must pay for.




Proxy Management FAQ


How do I authorize the proxies?


You can use this guide to learn how to test and authorize your proxies.


Per that guide, the same rules apply for reseller authorizations:


  1. Use port 3128 for Via IP authorizations (HTTP connections), port 80 in very rare situations where 3218 doesn't work, or 1080 (SOCKS connections).

  2. Use port 4444 for Username/Password authorizations (HTTP connections), port 8000 (in very rare situations where 4444 doesn't work), or 1081 (SOCKS connections). 

  3. Use port 8000 if you have a Residential proxy package.



Do you have an API that I can manage my proxies with?


Here is our API that allows you to manage residential and static IP reselling:


https://rayobyte-reseller.readme.io/docs 



Do you allow replacements?


Unfortunately, we do not allow replacements due to the same reasons mentioned in the Billing sections above. As a reseller, it is your responsibility to burden the inventory if an IP does not work on a particular website or use case. This creates an apples-to-apples economy between:  our upstream providers -> us -> you  (each of us pays on a 30-day billing period).


Your option for IPs that do not work for a particular customer is to:


  1. Give them new IPs from your inventory, and you will then have their old IPs in your overhead inventory

  2. Give their old IPs to other customers of yours. Ideally, you have customers in many different niches so that IPs that may not work on one niche (i.e. - managing social media accounts), may work in another niche (i.e. - scraping ecommerce sites)

  3. If you are unable to assign these IPs to other customers, then you can return these proxies at the end of the 30-day period by notifying your reseller Account Manager.


Another important note about the economics of this policy:  at Rayobyte we allow our customers to receive only enough replacements that is equivalent to their package size. For example, if they have 100 proxies, we allow them 100 individual replacements in a given 30-day period.


The reason we limit them on the number of replacements they are allowed is that is incentivizes them to be cautious with their usage. In the early days of Rayobyte, we allowed unlimited replacements. What this did was that it encouraged customers to “burn and churn” the IPs, which reduced the quality of our overall IP pool (which we cannot return to our upstream providers until the end of our 30-day period). Therefore, this limit makes the customer run their software at more generous speeds so that they avoid being banned in the first place



Do you support purchasing proxies from different countries and different cities?


As of June 9, 2022, we can only manually assign you proxies of your choosing at the very beginning, and this depends on our availability. We intend to add functionality to our API that allows you to select these more flexibly at a later date.


You can see all of our available countries for our static IPs on our pricing page here. For city-selection, this varies depending on the country and we ask that you reach out to us with your specific needs.


For residential proxies, we support over 100 countries around the world. You can use country-targeting, as well as city-targeting.



Do you allow me to automatically purchase new proxies via your API?


As of June 9, 2022, we can only manually assign you proxies of your choosing at the very beginning, and this depends on our availability. We intend to add functionality to our API that allows you to manage your proxies at a later date such as:  buying new IPs, returning IPs at the end of the their billing date, and so forth.



Do you allow a demo of your reseller platform?


Unfortunately we do not have a demo version available, and due to the effort to set up a new account we require the $1000 deposit first before we can get started.


However, you can see everything you need to see via these:


  1. Residential Reseller Demo Video

    1. Password: 3swbnhp3gLPMXCMJ

  2. Static IP (Data Center and ISP) Reseller Demo Video

  3. Our API