➡️ Overview

Our VPS and Dedicated Server services are legacy offerings that are no longer available for new purchases. However, if you still have an active server, our support team continues to provide full assistance for maintenance and troubleshooting.

In this guide, you’ll learn how to:

  • ✔ Access your server using Remote Desktop.
  • ✔ Refresh your Windows license.
  • ✔ Troubleshoot common performance or connection issues.

➡️ Logging Into Your Server

✔ For Windows Users

  1. ✔ Click the Windows Start button in the lower-left corner.
  2. ✔ Search for Remote Desktop Connection.
  3. ✔ Enter your Server IP Address and click Connect.
  4. ✔ When prompted, enter your login credentials:
    Username: Administrator
    Password: The one you set during setup.
  5. ✔ If you receive a security warning, click Yes to continue.
  6. ✔ You should now see your server desktop.

✔ For Mac Users

  1. ✔ Open the App Store and download Parallels Client (free).
  2. ✔ Open the app and click Add to create a new connection.
  3. ✔ Select Standard RDP.
  4. ✔ Enter your server details:
    Server: Your Server IP
    Friendly Name: Any name of your choice.
  5. ✔ Click OK, then select your new connection to connect.
  6. ✔ Enter your login credentials:
    Username: Administrator
    Password: Your set password.
  7. ✔ You should now be logged into your VPS or Dedicated Server.

➡️ Refreshing Your Windows License

Your Windows server license is valid for up to 180 days. If your license expires, your server may restart automatically or show a message prompting renewal.

✔ Step-by-Step License Refresh

  1. ✔ Log in to your server using the steps above.
  2. ✔ Open Windows PowerShell from the Start Menu.
  3. ✔ Type the following command and press Enter:
    slmgr -rearm
  4. ✔ A confirmation message will appear.
  5. ✔ Restart your server to complete the process.

Need help? If you’d like our team to handle the renewal for you, provide your Administrator password and consent through your support ticket. The process takes about 10 minutes and will involve a short reboot.

➡️ Common VPS & Server Issues

✔ Server Disconnects or Turns Off Frequently

If your server disconnects or shuts down every 30–60 minutes, it’s often due to:

  • Expired Windows License: Check the lower-right corner of your server desktop. If expired, follow the steps above to refresh.
  • Too Many Tasks Running: Overloading your server can cause performance issues or shutdowns.

✔ Recommended Task Limits

RAM / CoresRecommended Max Tasks
2GB / 2 Core15 Tasks
4GB / 4 Core25 Tasks
6GB / 6 Core50 Tasks
8GB / 8 Core70 Tasks
10GB / 10 Core85 Tasks
14GB / 14 Core100 Tasks
18GB / 18 Core130 Tasks
24GB / 24 Core160 Tasks

Reducing the number of active tasks or programs can help restore stability. You can monitor your performance under Task Manager → Performance Tab.

➡️ When to Contact Support

Our support team can assist with:

  • ✔ Server restarts or shutdowns.
  • ✔ Windows license refresh or troubleshooting.
  • ✔ Minor technical issues or optimization advice.
  • ✔ Escalation for login issues, stuck updates, or server resets.


Need further assistance? We’re here to help!

✔ Submit a Support Ticket

✔ Explore our current services here

✔ Explore More Guides in our Knowledge Base

✔ Happy Hosting!