Rayobyte does not guarantee refunds for lack of usage or dissatisfaction with the Services. Refund eligibility is governed by our official policies outlined in our Terms of Service (TOS) and Acceptable Use Policy (AUP).

This article applies to all Rayobyte proxy services, including:

  • ✔ Static Proxies (Dedicated DC, ISP, Semi-Dedicated, Semi-ISP)
  • ✔ Port-Based Rotating Proxies (legacy rotating service)
  • ✔ Residential Proxies
  • ✔ Rotating Datacenter (DC) Proxies
  • ✔ Rotating ISP Proxies
  • ✔ Web Unblocker

➡️ Trial Refunds

Rayobyte offers a 2-day money-back guarantee for our Static proxy services. This allows customers to test the proxies for their specific use case.

  • ✔ Refund requests must be submitted within the 2-day guarantee window
  • ✔ Refunds are not guaranteed outside of this trial period

If the proxies do not work for your intended purpose, please contact our support team:

➡️ Residential & Rotating Proxy Services

Residential Proxies, Rotating DC, Rotating ISP, and Web Unblocker are sold on a bandwidth usage basis.

  • ✔ These services are not subscription-based static IP packages
  • ✔ Usage is deducted from your purchased bandwidth balance
  • ✔ Refunds are generally not provided for consumed or unused bandwidth

Limited trials may be available upon request for rotating proxy services, but refunds are not guaranteed unless explicitly covered under policy.

➡️ Multi-Month Subscription Plans (Static Proxies)

If you have purchased a longer-term subscription plan for static proxies (Quarterly, Semi-Annual, or Annual), please contact support for billing and refund-related questions.

➡️ Need Help?

If you have questions about refund eligibility, cancellations, or billing terms, our support team is happy to assist.