If you have purchased proxies, and find that there are blank areas where proxies should be in your proxy dashboard, then this means that you have selected a location that we may not have in stock currently.
This is applicable only to the following services - dedicated and semi-dedicated proxies. If you have such issue with our other services, please contact our support team for assistance
Our proxies usually get delivered in 10-15 minutes. However, there will be instances that the delivery time will be longer. Feel free to go over the rest of the article to check on which condition applies to your situation.
We currently offer multiple locations for the following countries: US, France and Germany.
If you have proxies in these regions, you can set your proxy locations to 'Mixed'- that way, the system will determine which locations have enough stocks and deliver your proxies at the soonest time possible.
- Go to the Location Preferences section of dashboard:
- Clear previous locations set, assign your proxies to Mixed:
Other countries all have a single location or city available. If you see the proxies are not delivered within 10-15 minutes, we will make sure that they are delivered in 24-48 hours. Otherwise, feel free to contact our support team for further assistance.