Residential Proxies are billed based on bandwidth usage rather than by the number of proxy IPs you receive. You can purchase the amount of bandwidth you need and add more through your Rayobyte Dashboard when needed.
Here are answers to some of the most common questions about Residential Proxy billing, bandwidth, and Auto-Replenish.
➡️ Residential Bandwidth
How am I billed for Residential Proxies?
Residential Proxies use a bandwidth-based pricing model. Instead of purchasing a fixed number of Residential IPs, you purchase bandwidth that is deducted as you use the service.
Your available bandwidth can be viewed from your Rayobyte Dashboard.
Does my Residential bandwidth expire?
No. Purchased Residential bandwidth does not expire, so you can use your remaining balance whenever you need it.
You don't need to consume the entire balance within a monthly billing cycle.
➡️ Purchasing More Bandwidth
How do I purchase more Residential bandwidth?
You can purchase additional bandwidth directly from your Residential Proxy Dashboard.
- Log in to your Rayobyte Dashboard.
- Open your Residential Proxy service.
- Select Buy More +.
- Choose the amount of bandwidth you'd like to purchase.
- Proceed through checkout.
Once the purchase is completed, the additional bandwidth will be added to your Residential balance.
Do larger bandwidth purchases cost less per GB?
Volume pricing may apply depending on the amount of bandwidth purchased, so larger purchases can have a lower effective price per GB.
Because pricing and available tiers can change, check the current pricing shown during checkout or visit the Rayobyte Pricing page for current options.
➡️ Auto-Replenish
What is Auto-Replenish?
Auto-Replenish helps prevent your Residential bandwidth balance from running out.
When enabled, you choose a bandwidth threshold and the amount of additional bandwidth you'd like to purchase. Once your balance reaches the configured threshold, the system automatically attempts to purchase the selected amount using your chosen payment method.
How do I enable Auto-Replenish?
You can configure Auto-Replenish from your Residential Proxy Dashboard.
When setting it up, you'll choose:
- The bandwidth level that should trigger Auto-Replenish
- The amount of bandwidth to purchase when the threshold is reached
- The payment method to use for the automatic purchase
Make sure the selected payment method remains valid so the replenishment can be processed successfully.
What happens if my Auto-Replenish payment fails?
If the payment cannot be completed, additional bandwidth may not be added to your account.
Check your payment method and available Residential bandwidth in the Dashboard. If your balance reaches zero, your Residential Proxy service may stop working until additional bandwidth is successfully purchased.
➡️ Bandwidth Usage
Where can I check my remaining bandwidth?
Your current Residential bandwidth balance and usage information are available through your Rayobyte Dashboard.
If you're testing a new workflow or increasing traffic, we recommend keeping an eye on your usage so you can estimate how much bandwidth you'll need going forward.
What happens when my Residential bandwidth reaches zero?
Once there is no available bandwidth remaining, your Residential Proxy service will no longer be able to process proxy traffic.
Purchasing additional bandwidth will allow you to continue using the service.
➡️ Payments & Billing Questions
Can I change the payment method used for Residential purchases?
Yes. During checkout, you may be able to use an available saved payment method or provide new payment details.
If you're using Auto-Replenish, make sure the payment method selected for automatic purchases is the one you'd like the system to use.
For questions about accepted payment methods, payment failures, refunds, or other account-specific billing concerns, please see the applicable Billing & Account articles in our Knowledge Base or contact Support.
➡️ Need Help?
If you're having trouble purchasing bandwidth, configuring Auto-Replenish, or understanding your Residential bandwidth usage, our Support team is happy to help.
When contacting us about a payment issue, please include the approximate date and time of the attempted purchase and any error message you received.
Important: Never send your full card number, security code (CVV), password, or other sensitive payment information in a support ticket.
Email: support@rayobyte.com
Submit a Ticket: Contact Rayobyte Support